FAQ – Answers To Your Questions2020-07-16T15:02:31+00:00


Select a category to see relevant FAQ’s.

I am having work done on my unit and I need to advise the workers where they can park their vehicles?2016-02-06T04:09:58+00:00
What are the pool and laundry room hours?2016-02-06T04:09:34+00:00
I want to be a green resident, what are some energy saving tips?2016-02-06T04:09:16+00:00
I am leaving my unit for a protracted period of time. Is there anything I should do?2016-02-06T04:08:45+00:00
How do I stop my mail while I am away?2016-02-06T04:08:18+00:00
How do I request a replacement for a lost key?2016-02-06T04:07:43+00:00
Other items that need descriptions2016-02-06T04:07:24+00:00
I want to report a maintenance issue on the property. How do I do that?2016-02-06T04:06:42+00:00
My garage door will not open / close.2016-02-06T04:06:17+00:00
My electric is out. What do I do?2016-02-06T04:05:55+00:00
I am remodeling my unit, what do I need to know and what approvals must I get?2016-02-06T04:05:29+00:00
I have an non-emergency issue with a covered item in my unit. How do I get someone out to look at this?2016-02-06T04:05:00+00:00
How do I report an emergency situation at my unit?2016-02-06T04:03:46+00:00

Generally speaking the following items are covered as part of your HOA agreement:

  • Air Conditioning or Heat not working
  • Water leaking from near or at the Air Conditioning system
  • Structural issue with the building
  • Sewer backup that is due to issues with the general draining of water form the building

An emergency is defined by the inability for the resident to fully enjoy their unit due to loss of water, air conditioning, heating or water leak. Please click the following link to be redirected to the First Service Residential Contact Phone number to report your emergency 24×7 (do not use the form to report your issue). Phone Number

Make sure you ask what if any part of the required repair you are financially responsible for.